PawOrbit, operated by Drexus LLC, respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.
1. Information We Collect
When you use PawOrbit, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number, when provided
- Order and purchase information
- Payment-related information
- Customer service communications
- Website usage information
- Device and browser information
- IP address and similar technical information
2. Payment Information
Payments are processed through third-party payment providers.
PawOrbit generally doesn’t directly store complete payment card information.
Your payment information may be processed by the payment provider according to its own privacy policy and security practices.
3. How We Use Information
We may use information to:
- Process and fulfill orders
- Provide shipping and tracking information
- Communicate with customers
- Respond to support requests
- Process returns and refunds
- Prevent fraud and unauthorized transactions
- Improve our website and products
- Understand website usage
- Send marketing communications where permitted
- Meet legal and regulatory obligations
4. Order Fulfillment
To fulfill your order, we may share necessary order information with third-party suppliers, fulfillment partners, shipping carriers, payment providers, and other service providers involved in processing your purchase.
For example, information necessary to fulfill and ship an order may be provided to the applicable fulfillment partner.
5. Service Providers
We may use third-party companies to help operate our store, process payments, provide hosting, analyze website traffic, communicate with customers, and fulfill orders.
These providers may process personal information only as necessary to provide their services.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Understand website usage
- Improve website performance
- Measure advertising effectiveness
- Provide relevant marketing where applicable
7. Marketing Communications
If you subscribe to receive marketing communications, we may send you information about products, promotions, and PawOrbit updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in the message.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and fulfill other legitimate business purposes.
10. Your Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, or restrict certain uses of your information.
To make a privacy-related request, please contact us.
11. Children’s Privacy
Our website isn’t intended for children under the age of 13, and we don’t knowingly collect personal information from children under 13.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact PawOrbit.