We want you to be happy with your order.
We understand that sometimes a product isn’t quite what you expected.
PawOrbit offers a 30-day return window for eligible products.
If you need to return something, please contact us before sending the product back.
30-Day Returns
You may request a return within 30 days from the date your order was delivered.
To generally qualify for a return, the product should:
- Be unused
- Be in its original condition
- Be in its original packaging, when applicable
- Include accessories or parts that came with the product
- Not show signs of use, damage, or wear caused after delivery
Please contact PawOrbit before returning an item.
Because our products are fulfilled through third-party suppliers, we’ll provide you with the appropriate return instructions before anything is shipped back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when appropriate
We’ll review the situation and work with our fulfillment partner to provide an appropriate solution, which may include a replacement or refund.
Change-of-Mind Returns
If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the product meets our return requirements.
For change-of-mind returns, the customer is responsible for return shipping costs.
Important: Contact Us Before Returning
Because products are fulfilled through third-party suppliers, don’t send a return to the address shown on the original package unless PawOrbit has specifically instructed you to do so.
Return instructions can vary depending on the product and fulfillment partner.
Refunds
Once the returned product has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Non-Returnable Products
For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.
Any specific return restrictions will be communicated on the applicable product page or otherwise provided before purchase when possible.
Late or Missing Refunds
If you’ve been notified that your refund has been issued but haven’t received it:
- Check your bank or payment account.
- Contact your payment provider.
- If you still need help, contact PawOrbit.
How to Start a Return
Contact us with:
Your order number
The item you’d like to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect
We’ll review your request and provide the appropriate next steps.